NOTE: Before you re-attempt to login to MyUCLA, you should close your browser and then re-open your browser.

The login security for MyUCLA has been upgraded, and a small percentage of people have reported encountering login problems.

Microsoft Windows users should have Internet Explorer 5.5 or greater (we recommend 6.0 and above) or Netscape 6.2 or higher.

Macintosh users with OS 8.1 to 9.x should upgrade to Internet Explorer 5.1.6 and Mac OS X users should upgrade to Internet Explorer 5.2.2. Some users have reported problems with MAC Netscape v 6.1 on OS 9.0.

Linux users who are unable to view or type in the Login ID or Password boxes, should set the font size to a smaller font. Netscape users should also try resetting all preferences to the default settings.

AOL users MUST use a regular browser, not the AOL browser. If you use AOL, simply open another browser (such as Internet Explorer or Netscape) on your machine to access MyUCLA. You may continue to use AOL as your dial up connection, you just cannot use the AOL web browser within the AOL software.

All Users: If you get the "Duplicate Session ID" error message, you should close ALL the browser windows on your computer and try again -- that should solve the problem.

If the above information does not solve your problem, then proceed to determine if it is related to your login type (click on the appropriate option below):

• UCLA ID# / PIN
  
• Bruin OnLine
  

• If you are a student getting a message that your UID PIN# is suspended or permanently suspended, you will need to visit the Registrar at 1113 Murphy Hall to have your UID PIN reset.
• If you are faculty or staff getting a message that your UID PIN# is suspended, locked or permanently suspended, please call our office at 310-206-4525.
• Winter (05W) admits and all users who have had their UID PIN reset by the Registrar MUST first go to URSA wwww.ursa.ucla.edu and change the PIN# they received. FAILURE to do this BEFORE accessing MyUCLA will result in your PIN# being suspended. Winter Admits who have changed their passwords via www.ursa.ucla.edu and are still experiencing problems logging into MyUCLA should call our office at 310-206-4525.
  
• To change your PIN, please visit the URSA login page at www.ursa.ucla.edu, and login to URSA by clicking on the login icon (the computer and Bruin bear picture). Enter your 9-digit UID in the Student ID box and your 4-digit pin in the Security Code box on the login screen. Click LOGIN. If you are directed to the security code pin change page, enter your current PIN # (security code) and enter a new PIN # that you'd like to use from this point on. You will need to enter this again in the confirmation box. Click SUBMIT, and you will receive a confirmation for the successful PIN change. Next, click LOGOFF. Then go back to my.ucla.edu and sign in by clicking on the login icon, which looks like a license plate. When prompted, enter your 9-digit UID and your new PIN. Be sure to select the UID/PIN login type. Now click Sign-In.
• If after changing your PIN via URSA, you are still having problems logging in, please try logging in with your BOL ID and password and be sure to select the BOL/Password login type. If you are still experiencing problems, please call us at (310) 206-4525 between 8am - 5pm, Monday through Friday.

Bruin OnLine

• If you are using your BOL username and password to log into MyUCLA, please make sure you are selecting Bruin Online as your login type after entering your BOL login id and BOL password. You can reset your BOL password at www.bol.ucla.edu under the heading 'accounts' if you are experiencing password-related problems. If you know your UCLA UID# and PIN, try logging into MyUCLA with you UID#/PIN combination and make sure you select the UID/PIN select type.
• If you are still experiencing problems logging in with your BOL credentials and/or your UCLA/PIN combination, please contact us at (310) 206-4525 between 8am - 5pm, Monday through Friday. To try again now, first close your browser and then go to my.ucla.edu and sign in by clicking on the login icon, which looks like a license plate.